RETURN & REFUND POLICY

📅 Last Updated: February 1, 2025

At Real Marks (RM), we stand behind our products and want you to be satisfied with your purchase. Please review our Return & Refund Policy below.

1. Returns

✅ We accept returns within 30 days of delivery.
✅ Items must be unused, in original packaging, with proof of purchase.
✅ To start a return, email info@realmarks.ca, with your order details.

🚨 Items sent without prior return approval will not be accepted.

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2. Refunds

✅ Once we receive and inspect your return, we will notify you of approval.
✅ Approved refunds will be processed within 10 business days to the original payment method.
✅ Refund processing times may vary based on your bank or credit card provider.

📌 If more than 15 business days have passed since your refund was approved, contact us at info@reakmarks.ca.

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3. Non-Returnable Items

❌ Personalized or custom items.
❌ Gift cards and sale items.
❌ Perishable goods or personal care products.

📧 If you have any questions about your item's eligibility, contact us before initiating a return.

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4. Exchanges

✅ If you want a different item, return the original product first.
✅ Once your return is processed, place a new order.

🚨 We do not guarantee product availability for exchanges.